We will use Ladonna again for our next adventure out with the family.“, “We took our children and grandchildren to Disneyland for a family vacation. I had a horrible experience with VRBO. Well, we never were. Never again. How far do I have to go back please?Also, why does the origal HomeAway address still exist if it has merged? “ This house was more than we could have dreamed of. I had paid the amount to Vrbo for security reasons as I naively thought it would be more secure and simple to get a refund if anything goes wrong. She was so offensive and I honestly felt a little threatened that if I said the wrong thing she would just show up. Nobody paid us to write these lines. Up to date appliances and a huge washer and dryer. VRBO charged my credit card twice and refused to give me my money back. I consider writing reviews or complaints a waste of time. Find out how to get more reviews by taking advantage of Airbnb guest reviews. I booked accommodation In Portugal for a wedding next year 06/2021, due to covid it’s been postponed to the following year. It was such a positive experience renting this house, we will definitely do it again when we come back. If you wish to remove a review for any reason, you will be unable to resubmit a new review. Games room was awesome as well and everything we needed was in the house. With the game room the grandkids always had something to do. Clear Search After your guest checks out, you can review them on this page. Already tagged. The traveler and owner or property manager have one year to provide their review. Never again! Worst experience of my life. If the house truly had an issue, the owner would have included a note explaining why she needed to cancel, and I would have tried to figure out if we could salvage any part of our 3-night stay there, given that there was NOTHING else pet-friendly available that weekend other than two houses charging over $1,900/night. Owner # 560859 had guest book on 5/30/20 (Guest booking # HA-ZFT3NC), guest completed stay on 7/5/20. The best way is WOM from a friend or relative who has stayed someplace, plus detailed pictures, and ask the owner for the address so you can google it and look for bad reports elsewhere or to map it exactly. Her constant texts at that time of day and her previous behaviors the few times I had observed her in person made me feel like she wasn’t very balanced psychologically and I just didn’t’ want to risk it. Long story short, she went completely crazy after this. We've been avoiding VRBO and Home away since they started charging a fee to rent properties. One could argue that I overreacted but as a woman alone (my boyfriend lives in another city 2 hours away from Irving, TX) a woman of color, a foreigner in Texas, I really didn’t want to risk it with the current social and political climate with someone clearly psychologically unbalanced. After hours of phone calls and internet searches to find something acceptable within 70 miles of Temecula, we ended up overpaying to be crowded in a hotel room for the weekend, arriving at the hotel at 3am. Beach house? Use someone else. Now right now I do not have the option because I do not use their payment system, so my bookings do not go through their system. So I clicked on the link to remove this reference and it said it had been more than 14 days since my stay so I couldn't change my review. Already tagged. Their website was not working properly. Already tagged. It’s not that the thermostat wasn’t working, but every time I tried to put the temperature above 70 (this is in late November), she would immediately turn it off. They were rude and unprofessional. VRBO accepted this and my review was posted for about 3 weeks.Then out of the blue 3 weeks later, I received an email from VRBO explaining that my review needed to be revised because I referenced a rate, which they don't allow. I had booked a saklavi apartment in Basingstoke for the night, when I arrived at reception I was told that no keys had been left. My kids loved the game room with ping pong and air hockey. It is NOT a secure company to use when booking holiday accommodation. I have just logged onto Vrbo for the first time from HomeAway - I want to talk/email my query but cannot find anywhere I can do this. I have used Vrbo more than 30 times in the last 15byears but never again. He offered us a ridiculously unsuitable replacement, which we declined. The home is very close to Disneyland and has easy access to the parking structure. Do neither expect help nor fairness in a dispute! That’s when she proceeded to threaten me and tell me that she was going to just cancel my reservation and not issue a refund if I couldn’t keep the temperature under 70 degrees. Air BNB stepped up and made sure their travellers we're refunded. VRBO has not paid owner for this booking and keeps extending payout dates (funds now held by VRBO for 38 consecutive days after booking). I felt threatened and Vrbo not only was completely useless, but they’re still refusing to issue a refund for the transaction. I do like guest verifications (on VRBO, I have to do my own research on guests) I do have a three-bedroom property in a sought-after area of the Caribbean that I let out as a whole property, and our prices are high (starting at over $400 US per night). Rented a chalet in Quebec, where now became a red zone just one week before our trip. Contacted the owner and he said that he'll change the reservation but he never did. Once a review has been submitted, it cannot be edited. Curious as we are, we signed up and kicked-off our first-hand review of Vrbo. Communication with my host was incredible, he was kind, helpful and very understanding as to why we had to cancel. I booked two properties that were already occupied. I will never book VRBO again!' However things are changing and vacation rental owners are complaining about the advertising services they receive from VRBO. You will also be responsible for incurring guest reviews, which play a large part in a guest deciding to book your listing on Airbnb. I am a former customer of HomeAway.co.uk which now seems to be merged with Vrbo. Up to date appliances and a huge washer and dryer. ”, Cold Canucks (Alberta, Canada) – Destination 12, “We have stayed in many homes near Disneyland and this home is by far the best. There were eight of us who had not seen each other for awhile and we chose Kate's as a "destination" event worth travelling for! Our latest policies regarding the situation can be found here: https://help.vrbo.com/articles/What-can-I-do-if-my-reservation-is-affected-by-the-Coronavirus. Where should I start, I am not someone that likes giving bad reviews but they kind of forced me to. My review simply said that the only properties available when the owner cancelled on us were $1,900/night and up. We use intelligent software that helps us maintain the integrity of reviews. Definitely a fan. 5/5 Stayed Mar 2020. Guest ratings help fellow owners get a sense for the traveler before they arrive. Read some of the reviews that our guests posted on VRBO after staying at one of our homes! Hi there and welcome to our firsthand Vrbo Review! Search the community ... End of Search Dialog. Don't limit yourself, book a Vacation Rental for half the price of a hotel on Vrbo. Growing your number of positive reviews is essential for becoming a Superhost. It was also nice to be so close to Disneyland. Our last two rentals have been nothing but trouble. I have to second the negative reviews posted recently. We had 6 adults and 4 kids under 8 years old and the security to the pool kept the kids from wandering to the pool area. While Vrbo is not party to any transaction between users, we do our best to foster cooperation between Hosts and Guests so that they can find the best solution for both. Takes your stress away. All reviews must be submitted within a year of the guest's staying there. The property manager canceled not long before the stat date, saying that the property had been COVID-19 impacted. In addition, she started sending me nonstop screenshots all evening and night letting me know that she was monitoring the temperature. 18 June 2016 05:24 #1. Homeaway/VRBO owners - are you star rating your guests? After you read these reviews, you will want to book your stay at luxurious Casa En Las Rocas too! Due to the wildfires in Colorado we had to cancel our trip to Crested Butte. We also want to thank LaDonna for being so good to work with us and help us plan this memorable vacation.“, “Stayed at the house for a week with to sets of Grandparents, one set of parents and 2 kids as well as an uncle and the house was perfect for us!! Due to Covid 19 our holiday to Turkey was cancelled in May 2020. We loved this experience and will definitely rent houses from now on. Check out what our guests are saying on VRBO Zihuatanejo. On the 17th of January 2020, we started testing Vrbo. Could not recommend enough. If a host or a guest wants to remove a review that they submitted, they can contact our Customer Service team and ask to get it removed. Remember to do this as soon as your guests check out and make sure you submitted it on time. VRBO Guest Reviews for the Beach house. I've not seen this before. They can be reached at 877-228-3145 or 512-782-0805, or you can visit http://help.vrbo.com/ and click on the Contact Us button at the bottom of the page. Discover properties in destinations that everyone dreams of visiting. At one point I was even considering calling the cops because I honestly got so freaked out by her constant texts. While I was on the road driving for 10 hours, she started texting me. Already tagged. We appreciate that you have notified us about the issue you experienced on the site. I would not recommend you use this app and I wouldn't give any stars if I could but had to give 1 to write the review! The property name The Smiling Elk and the owner is Kim Sherman. No problemo! I was very cold that day and decided to turn up the heater. Travelers submit reviews through a property’s listing on the site or through the mobile app. I explained the situation, gave them access to the conversation, told them if she texted me one more time I would file a police report, and demanded a refund ONLY for the nights that I wouldn’t be staying there. I've been in contact with the property owner, but have received no responses from a Vrbo agent. I pressed the heater about 6 times but the temperature wouldn’t stay at 76, so I decided to text the owner very politely and ask her if the thermostat was working. I was in shock and immediately called Vrbo at least 20 times throughout the night because I kept on getting transferred and/or disconnected every single time. Could I have rated them lower I would have. Already tagged. VRBO accepted this and my review was posted for about 3 weeks. Also, it is said that merged reviews are identified and by hovering on the 'merge notice', one can find where the original was posted. My query is not on FAQ. Tge most recent house was advertised as having pool heat and then we received an email 7 days before we checked in that there us no pool heat. Already tagged. We most definitely recommend this house. At one point I begged her twice to stop texting/sending messages through the app. Top destinations to rent a vacation rental | Vrbo To help with bookings, call our support phone number:1-877-202-4291 Already tagged. If the reviews meet all other Content Guidelines, they will be published. I had to dispute the charges with my credit card company. They have taken my money and I have NOTHING for over £2500. Then out of the blue 3 weeks later, I received an email from VRBO explaining that my review needed to be revised because I referenced a rate, which they don't allow. +971 52 187 5709 enlasrocas.troncones@gmail.com TRONCONES VACATION RENTALS I would have rented a house with pool heat or not pay for a pool I cannot use. I was shocked! I called VRBO, they called the property owner and were told there was a septic tank issue and we couldn't stay there. I am no doubt very silly- but I haven't yet found any merged reviews. Check out what 111,884 people have written so far, and share your own experience. The house was as beautiful as they stated, both outside and in. Great Stay! The owner disappeared and we have called her and left her messages,but no response. She started sending me condescending texts saying that if I didn’t take care of the energy there wouldn’t be anything left for our children. Condo? After five weeks he has not refunded any of our money, and VRBO wrings it hands and does nothing. The process of making payments on our reservation has been painful at best. because I had to wake up early next day to work and she was still texting me screenshots of the temperature after midnight. I was told to request a refund on the 19th November 2020 with Vrbo which i did and then start the transaction again. I mean surely they rent because they need the income and they act like we are peasants and they are doing us a favor- how despicable that their is not one person out there willing to negotiate a "rental" of which they give nothing but rooms for a family that is trying to find a base for Xmas and a few months after because of a family emergency. The agent then got in touch with me saying the owner had decided not to rent the villa out in 2021. The 'merged' note attached suggests the two names are now one and that former HomeAway reviews have been incorporated onto this site.HomeAway.co.uk is still being reviewed on Trustpilot. Worst experience of my life. If you are a guest looking to book your vacation on VRBO, there are some things you can do to make the process easier. VRBO Guest Review beyond our expectations!! I don't believe it. As of 18th December 2020 i still have not had the refund. TA/FlipKey has a 3% owner fee, no credit card fees and 8% to 14% to the guest. Check-in was at 4pm--how could they cancel with 3 hours notice?I emailed the property owner and heard nothing. We had a 43 foot motorcoach and it fit in the driveway and off the street. the owner's don't generally post them, but they can remove bad ones. 56 Reviews. Just as a hotel or resort will send out a guest-experience survey after you check out, VRBO and Airbnb hosts should follow up with their guests and solicit reviews. This company is unethical and provides poor customer service. At 1pm on the day we were set to check in, just as I was packing the car for my 7-hour drive to Temecula, I received an email cancelling my reservation, followed by an email refunding my payment. My only option was to email VRBO support to attempt to escalate this, which I did immediately, and several weeks later haven't heard back, and obviously never will. Contrary to my fears, the villa, the views and the service all turned out to be excellent. Locate the traveler you want to review. 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