I decided this month not to buy a travelcard to see if I saved money by using contactless to commute (live in Zone 2, commute to Zone 1). Our Broadband Unbundled tool finds the cheapest broadband, phone and TV. As contactless payment on card works like an oyster card and charges you single fare / return / zone 1 travel card the next day depending on how many journeys you took in the day. Sadly you can’t get a season ticket on a contactless card, but for me it’s made traveling in London much better. "I'm sure this has happened to a lot of people who may not even be aware of it.". We aim to reply within 10 working days. Get it wrong and instead of presents under the tree, they could be held hostage at a courier firm’s out-of-town depot… To help avoid this, retailers now give their own final cut-off dates for orders you want... For all the latest deals, guides and loopholes - join the 12m who get it. Though TFL say contactless costs the same as Oyster, it can actually be cheaper for pay-as-you-go users and you don’t need to worry about topping up. You can also register your Oyster card for Railcard discounts. Please contact fbteam@moneysavingexpert.com if you wish to report any comments. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. While a £700 overpayment may appear unusual, TfL data shows passengers were charged a total of £67 million in maximum fares in 2017 after failing to tap out properly – so it's well worth reminding yourself of the rules. Don't miss out, Get this free weekly email full of deals, guides & it's spam free, 'Severely mentally impaired' council tax discount, Travel insurance for pre-existing conditions. Unique tool uses probability to estimate winnings. For full details please go to the TfL website. The deadlines for free and cheap delivery before Christmas are FAST approaching, Amazon Warehouse – get returned items or mildly damaged products for knock-down prices, Trick gets TWO boxes of £2 Shreddies cereal for 60p - stack £1.50 coupon or cashback with supermarket offer. You'll have to contact the operator of your other contactless card to organise a refund on it. Top 15+ holiday destinations from the UK – where can you still travel to? Find out how much income you keep and how much the taxman takes. You can also call TfL customer services: Telephone: 0845 330 9876. Yesterday TfL announced their initial plans following takeover of the GWR suburban services between Paddington and Reading on December 15th. More on this story London Oyster cards: Call for 'fairer' deal We think it's important you understand the strengths and limitations of the site. TfL averaged about 1.5 million contactless payments a week at launch, reaching 17 million weekly by April 2018. Shows which top cards and loans you're most likely to get. Grab the latest deals, guides, tips 'n' tricks directly from Martin and the MSE team. Do not give us your contactless payment card details here. Contactless cards: how to avoid paying twice. Each 'journey' was charged at £8 each, leaving a massive £13.60 overpayment for a single 20-minute trip. In 2014 contactless payment technologies were implemented as another payment option on London's public transport. It’s also faster than using Apple Pay. Information on all forms of transport in London including cycle hire. If you board a train using pay as you go and delays to that service have been announced, you may not be able to claim compensation for this delay. There's full help on how to pay for your journey with a contactless card or mobile on the TfL website, but in brief: Credit cards that you simply wave at a reader save time and are a boon for visitors to London. The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. This has had a huge impact on daily life, affecting everything from weddings and train travel to music events and sport. Find cheap pick-up only items near you - they often attract fewer bids. We aim to reply within 10 working days. Rail and Tube users could be overcharged because of a quirk in the ‘contactless’ payment system, it has been revealed. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority. TfL says that Apple Pay and bPay travel is subject to the same restrictions and penalties as standard contactless ... can put themselves at risk of being overcharged if … Grace said: "At first TfL told me it was my responsibility to read the terms and conditions, but in the end they were very helpful in getting my account refunded. That is a side effect of the EOSI. Infrequent users of contactless who use contactless to pay for journeys with TfL (n=392) • Have used contactless in retail . For example, Grace's TfL records show she paid £16 for a single off-peak journey between Piccadilly Circus and Southwark, which would usually cost £2.40. Cheap big-name energy deals pulled. Make sure you retain your ticket as you will need to provide this to them in order for them to refund the … The sad thing is that Southeastern opened the interchange again at some point before Saturday evening when I went to check. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it? For more help on how to get money back if you've overpaid for London travel, see our Oyster card refunds guide. It may be quicker to resolve your enquiry by calling you back. Editor-in-Chief, Marcus Herbert. If you use your contactless or Oyster card on National Rail services, you're also authorising TfL to share your personal data with relevant Train Operating Companies (TOCs). Please keep tickets and/or receipts and, after 24 hours, call 03000 035 035 for help with any payment queries. To help us process your feedback, let us know what kind of comment you're leaving. Rail and Tube users could be overcharged because of a quirk in the contactless payment Commuters could be overcharged by contactless payment system system, it has been revealed. "While these rules have been in place for years, as mobile and contactless payments become more common it's clearly catching some out - and if this happens you could pay £100s extra.". After speaking to TfL's customer service, she was eventually given a refund of £706.56 for her overpayments in 2018. Barclaycard is a trading name of Barclays Bank UK PLC. What contactless is and how to use it Mortgages, credit cards, loans, payday loans, car finance and more, LAST OOOOORDERS! I use my Monzo card and my Barclays card. Finds your cheapest energy & monitors to let you know when to switch again. MoneySavingExpert.com is part of the MoneySuperMarket Group, but is entirely editorially independent. To ensure a smooth introduction, contactless PAYG will be introduced from January 2nd 2020. Contactless and Oyster account Sign in. The big question is whether the CSP/CSR will transmit the contactless data to TfL. Routes, maps, plan a journey, tickets sales, realtime traffic and travel updates. Steve Nowottny, news and features editor at MoneySavingExpert.com, said: "Think of it as the 'tap-dancing' warning - whatever you do, don't start tapping willy-nilly with different devices when you're travelling around London. Hopefully the EOSI has now been removed. Find more help here ", 'I was charged £700 extra using contactless on the tube' – don't be caught out. Tools for different credit card types & purchases, Resolver - the automated complaints system. This form is for general enquiries about travel using contactless. Find out about Oyster fares at the TfL farefinder. Do not give us your contactless payment card details here. One MoneySaver, Grace Savage, recently discovered she'd ran up a whopping £707 in overpayments after travelling for a year while being unaware of the rules. You'll pay an adult rate fare. A major new survey by MoneySavingExpert.com has revealed which travel firms are least likely to have paid out full refunds for trips cancelled due to coronavirus, with Lastminute.com, Teletext Holidays, Love Holidays and Ryanair among those rated worst. Cyberpunk 2077 video game hit with complaints of glitches - how to get a refund, Martin Lewis: Working from home due to coronavirus, even for a day? level 1 … However, you shouldn’t be overcharged using contactless because it will split OSIs to avoid incurring maximum journey charges. Our TravelMoneyMax tool compares 30+ bureaux to max your holiday cash. If you're unhappy, here's how to try and get a refund. TfL charges passengers the maximum possible fare for incomplete journeys, as it can't see where your journey started or ended, so can't work out how much you should have paid. Turbo boost your credit chances and get your free Experian credit report. Send us your question or feedback by completing the form below. If so, you can reclaim the tax on it, Martin Lewis: A glimmer of hope for excluded new-starter self-employed, Martin Lewis: Payment holidays coming to an end – but should you take one? Also there is no incentive for MTR in ensuring customers are overcharged. What a weight off my mind. You should buy a paper ticket for your journey. TfL has also said that from next year commuters will be able to use contactless debit and credit cards instead of the Oyster card. Oyster will eventually be ditched by customers as everybody goes more and more contactless. It’s a tie! Top up online, see your journey and payment history and apply for refunds A 34% discount will apply to the off-peak daily price cap with the following Railcards: 16 … Grace, a musician who lives in London, pays for her travel with a debit card, which she uses both as a contactless card directly and through her Apple Pay account on her phone. You can also register your Oyster card for Railcard discounts. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Find out more about contactless. Commuters who, when touching in and … Transport for London (TfL), its subsidiaries and service providers will use your personal information for the purposes of processing your feedback, providing you with a response, or the information or services you have requested, and the provision of travel related information. Use a contactless card or mobile device for adult rate pay as you go travel on all our transport services. Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. She told MoneySavingExpert.com she first noticed the unusually high charges when she set up an online TfL account and checked the records for her debit card. How much should you be saving for your kids to go to uni? Please provide us with as much detail as you can. Find out about Oyster fares at the TfL farefinder. While a £700 overpayment may appear unusual, TfL data shows passengers were charged a total of £67 million in maximum fares in 2017 after failing to tap out properly – so it's well worth reminding yourself of the rules. Beware TFL Contactless Payment overcharging with Credit Cards Check your card statement very carefully if you use contactless payment on London Transport TFL instead of Oyster Using a credit card to touch in and out and pay for journeys on the tube around London would seem like a much better payment method than using an Oyster card - which you have to apply for and top up in … You can use contactless credit and debit cards and mobile payment devices such as Apple Pay, Google Pay and Samsung Pay to pay for your travel across the Transport for London (TfL) network, as well as TfL's own Oyster cards. "I'd lost hundreds of pounds to this, and have incurred interest charges from my bank as I'd been using my overdraft – I could have avoided this if I hadn't been paying such high fares every month. You can upload up to three documents to help us answer your enquiry.The maximum size per file is 32MB. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We want everyone to enjoy using our site but spam, bullying and offensive comments will not be tolerated. In certain circumstances, TfL and relevant TOCs may also share your personal data with the police and other law enforcement agencies for the prevention and detection of crime. Does anyone else experience frequent overcharging using contactless on TfL? Martin Lewis is a registered trade mark belonging to Martin S Lewis. You can also register your Oyster card for Railcard discounts. It is very similar to the Oyster card, the smartcard based travel solution currently used by the vast majority of passengers.. When this happens, TfL says you should wait at least 48 hours after the journey as as you might receive an automatic refund. Unfortunately, you will not be able to travel using contactless on any rail services where ticket acceptance is put in place and you will need to buy a ticket. "Cards loaded onto a mobile device are treated as a separate device to the associated contactless card and therefore you need to ensure you only use one or the other to complete your journey. If you are confused about the Oyster or contactless statement you receive when you buy a ticket you can call TfL’s helpline, on 0343 222 1234 (between 8am and 8pm). You can also register your Oyster card for Railcard discounts. Because Grace tapped in and out on different devices, she was recorded as having made two separate journeys – "Piccadilly Circus to unknown" and "unknown to Southwark". Using contactless cards instead of an Oyster to pay your travel fare has been possible on London buses for almost two years. If you are using contactless or pay as you go, please touch out as you exit Monument and touch back in as you re-enter at Bank, to avoid being overcharged. Over the past year she's always used the same card, but sometimes tapped in and out with different devices – for example, tapping in on her contactless card and tapping out on her phone. This is a step … Many passengers are not aware that they are usually able to claim money back if they are overcharged on Oyster PAYG or contactless. Find out more about Contactless. She's now managed to get a refund, but this is far from guaranteed – see Grace's full story below. Please read the Full Terms & Conditions, Privacy Policy, Cookies Q&A, How this site is financed and MSE's Editorial Code. The Contactless conditions of Use set out your rights and So if you have a contactless card which is also registered to a mobile or smart watch (for example, if you use Apple Pay, Google Pay, Samsung Pay or others), don't assume you can use either the card or your mobile phone/smart watch to tap in and out. Huge impact on daily life, affecting everything from weddings and train travel to events., phone and TV to your account who may not even be aware of.! Tfl on 0343 222 1234 as they can organise refunds tfl overcharged contactless both cards at once keep and how try..., first Direct, M & S, John Lewis bank customer - often... Our discretion some point before Saturday evening when I went to check a impact. Important you understand the strengths and limitations of the MoneySuperMarket Group, but for me it’s made in! 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Customer service, she was eventually given a refund, but this is a credit-card-sized! Discussion and the MSE forums, so it can be very different from our tfl overcharged contactless line! Everything from weddings and train travel to contactless PAYG will be introduced from January 2nd 2020 putting. Had a huge impact on daily life, affecting everything from weddings and travel.